How To Get A Prepayment Meter Installed

What happens afterwards you've booked your smart meter installation

What you need to practice before your smart meter installation

Open any external windows and doors in the area where your smart meter(s) is being installed.
Clear any obstacles so our engineer tin safely get to your current meters, boiler and any other gas appliances.
Nosotros'll demand someone over xviii to be there while nosotros install your smart meter, so delight conform this beforehand.
Keep children and pets at a prophylactic altitude from the piece of work.
Be prepared – your ability will be turned off for about one hour during the installation.
Please have a phone handy in instance your engineer needs to speak to you during the installation.
Keep a lookout man for your engineer. When they arrive they will exist wearing either SSE or OVO uniform and will be driving either an SSE or OVO van. This is because SSE is now role of the OVO family. Our engineers work beyond both brands then we can give you the best and quickest service. They will show yous their ID badge before starting work, which will exist on an OVO lanyard.

What happens on the day of your smart meter installation

Preparation
- Your engineer will call yous on the style to your dwelling house to brand a terminal cheque of the health of the household and to remind you nearly social distancing guidelines.
- Your engineer will thoroughly disinfect their tools and equipment before arriving at your home.
- Your engineer volition wear a face up covering at all times while they're in your abode.
- All engineers will use antibacterial hand sanitiser and will clothing gloves at all times.
Inspection
- Our engineer will commencement do a visual inspection to bank check your banality and other gas appliances are working correctly.
- They'll also take a final reading from your one-time meters earlier your smart meter installation. This mode we can brand sure your account is up to date.
- If your meter is located outside of your holding, then you will have minimal contact with the engineer.
Installation
- After these checks, our engineer will become started on installing your smart meter. It'll take around two hours.
- The engineer will need to switch the electricity and gas off for around half an 60 minutes. They'll let you know before doing this, just in example you want to pop the kettle on beforehand.
- If your engineer needs to enter your habitation, they volition ask you to wait in another room to comply with social distancing guidelines.
Final checks
- When your engineer has finished installing your electricity and gas smart meters, they'll check everything thoroughly.
- If you've got any mains connected alarms, information technology's worth double checking they're working correctly.

What happens afterwards your smart meter installation

One time they've finished the installation, and if they are able to comply with social distancing guidelines, your engineer will explain to you how your new smart meters work and how to use the In-Home Display, if you've chosen to have 1.

If you're visually dumb, your engineer as well carries Attainable In-Abode Displays (AIHDs) in their van. An AIHD offers the same benefits as a standard In-Domicile Display, but comes with actress features that can help with visual impairments. These features include larger buttons and an selection to turn text into speech.

Your engineer will besides give you a few tips on how to salve free energy around the house. You might also find our energy saving advice helpful in saving on energy costs.

Before leaving your home, your engineer will wipe down all surfaces they accept been in contact with using disinfectant wipes.

Shortly after, we'll send you a survey so you tin can tell the states what y'all recall well-nigh our service during your smart meter upgrade.

Can I get a smart meter installed if I'g renting?

The short reply is, yes. If you're the energy account holder and you lot pay the free energy bills, not your landlord, and then you can get a smart meter.

Need more information? Nosotros've got a guide roofing this and more than if you're renting a flat or house and want a smart meter.

Need to reschedule your smart meter installation?

We know plans can change and you might demand to motion your installation. It's quick and easy to reschedule online, merely give us at least 24 hours' observe to avoid a late-notice fee of £xxx.

Demand to cancel your smart meter installation?

If yous're not fix to reschedule, you can cancel, but it will mean yous'll miss out on the benefits of a smart meter. Just brand sure you do it at least 24 hours before your appointment. Otherwise there may be a belatedly-notice fee of £thirty. Call us on 0345 071 7892 if you demand to cancel.

If yous or anyone in your household is showing any symptoms of coronavirus, please reschedule or abolish your date. We won't charge you a cancellation fee, even if yous're doing this at short discover.

The Smart Meter Installation Code of Practice

We're a signatory of the Smart Meter Installation Code of Do (SMICoP). This means we're committed to making your smart meter installation as polish as possible throughout the process.

Nosotros hope to:

Suit your smart meter installation for a time that suits you lot
Provide all the data yous need in good time
Evidence you how to use and make the most of your smart meter to assistance improve the energy efficiency of your home
Ensure our engineers are trained to give you a loftier quality service

Still have questions about smart meters?

Yet need to upgrade to a smart meter?

Smart meter assistance and support

Aid with your smart meter

How practise I become started with my smart meter?

When we install your smart meter, our engineer will explain how it works. We'll also requite you an In-Home Display, if you'd similar one. Information technology'south a handy little wireless device that connects to your meters and shows how much free energy yous're using. Our engineer will talk you through how your smart meter and In-Dwelling house Brandish piece of work together. Yous tin can likewise download our In-Domicile Display full user guide.

Do I need one smart meter for gas and another for electricity?

Nosotros replace both your meters, 1 for gas and i for electricity. Only y'all need simply one In-Home Brandish to show how much energy you lot're using.

Do I demand an cyberspace connection and WiFi for a smart meter?

Smart meters contain a SIM bill of fare, like a mobile phone. They use their own secure wireless networks to 'talk' to your In-Home Brandish and to the states, so you don't need an net connection or WiFi for it to work.

Will I still go bills for gas and electricity?

You'll still receive regular bills as you do at present, either online or by mail. The difference is that smart meters send us regular, accurate meter readings, and then y'all shouldn't receive any more estimated bills.

What is the Smart Meter Data Charter?

Nosotros're committed to keeping your personal information safe. Our Smart Meter Data Charter sets out the standards you can expect from us when we enquire for and shop your personal information. What's more, smart meters work on divide, secure networks.

What is the Smart Meter Installation Code of Practise?

Nosotros're a signatory of the Smart Meter Installation Code of Practice. This means you can exist sure you'll receive a high standard of service from the states throughout the installation process and that you know how to use, and do good from, your smart metering equipment to help improve the energy efficiency of your dwelling house.

Help with your smart Pay Every bit You Go meter

Smart meters send united states readings automatically

We rely on a mobile telephone or wireless bespeak to go your smart meter readings. If these fail, you'll either need to accept your ain reading and send information technology to us, or your bills volition be estimated.

Source: https://sse.co.uk/smart-meters/installing-your-smart-meter

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